General terms and conditions of sale

Terms and Conditions

Version effective as of October 30, 2026.

Article 1 – Seller

Website trans-boutique.fr (hereinafter "the Site") is operated by Slatemark LLC, a limited liability company under the laws of the United States (State of Wyoming, USA), EIN 37-2236352, with its registered office at 30 N Gould St, Ste N, Sheridan, WY 82801, USA (hereinafter "Trans-Boutique", "we" or "the Seller").
Legal representative: Anthony Granier.
Customer service : contact@trans-boutique.fr – Telephone: 07 66 81 82 42 – Form: Contact page.

Article 2 – Scope of application

These general terms and conditions of sale (GTC) apply to all sales of products concluded on the Site between the Seller and any natural person acting for non-professional purposes (hereinafter "the Customer"). The Customer declares to be of legal age and to have the capacity to enter into a contract.

The applicable terms and conditions are those in effect on the date of the order. The Customer accepts them by checking the box provided for this purpose before validating their order. They are written in French.

Article 3 - Products

The essential characteristics of the products (material, dimensions, size guide, usage instructions) are presented on each product page. The photographs are as accurate as possible; slight variations in color may occur depending on the screen used.

Products are shipped from our partner suppliers' warehouses, some of which are located outside the European Union. An order containing multiple items may be delivered in several packages.

Offers are valid while stocks last. If a product is unavailable after an order is placed, the customer will be notified by email and refunded the corresponding amount within 14 days of payment.

Article 4 - Price

Prices are expressed in euros. The applicable value-added tax (VAT) is added to the price of the products and delivery charges. The total price, including all taxes (products, delivery charges, and VAT), is shown to the customer in the order summary before the order is confirmed.

The price charged is the one displayed at the time of order confirmation. When a price reduction is advertised, the crossed-out reference price corresponds to the lowest price charged by Trans-Boutique during the 30 days preceding the application of the reduction (Article L. 112-1-1 of the Consumer Code).

For deliveries outside the European Union, any customs duties and import taxes may be claimed from the recipient by the authorities of the country of destination; these remain the recipient's responsibility.

Article 5 - Order

To place an order, the Customer:

selects the products and adds them to their basket;
checks the contents of their shopping cart and can modify them;
enters their billing and delivery details and chooses their delivery method;
checks the order summary (products, total price including VAT, fees and delivery times) and can correct any errors;
accepts these Terms and Conditions;
confirms the order by clicking on the "Order with obligation to pay" button, then proceeds to payment.

The sale is concluded upon confirmation of payment. A confirmation email summarizing the order is then sent to the Customer. The invoice is available in the "My Account" section or upon request. The Seller archives orders and invoices for the legally required retention period.

The Seller may refuse an order in the event of an existing dispute with the Customer, suspicion of fraud or an abnormal order (quantities clearly intended for resale).

Article 6 - Payment

Payment is due upon ordering. It is made using the methods offered on the order page (including credit card via Stripe, Apple Pay or Google Pay depending on the device, and PayPal when offered). Payments are processed by these providers over secure connections; Trans-Boutique never has access to complete credit card details.

The wording appearing on the bank statement is neutral and does not refer to the nature of the products.

ARTICLE 7 – DELIVERY

7.1 Zones and fees. We deliver to France and most countries worldwide. Delivery fees are as follows:

Standard home delivery : offered when the amount of products reaches €20 excluding VAT (i.e., €24 including VAT), this amount being assessed before application of any promo code; otherwise, €4,99 excluding VAT (i.e., €5,99 including VAT);
VIP Delivery : €5,99 excluding VAT (i.e. €7,19 including VAT), regardless of the order amount; its content is described in article 7.4.

The chosen delivery method and its price are indicated before order confirmation.

7.2 Delivery Times. Each order is prepared and handed over to the carrier within 1 to 5 business days after confirmation. The estimated delivery time is then:

France: 8 to 15 working days;
European Union: 10 to 18 working days;
Rest of the world: 15 to 25 working days.

For France, the product is delivered no later than 30 days after the conclusion of the contract. If the delivery date or period is exceeded, the Customer may request us, by email, to make the delivery within a reasonable additional period; if delivery does not occur within this period, they may cancel the contract and will be reimbursed for all sums paid within 14 days at the latest (Articles L. 216-6 and L. 216-7 of the Consumer Code).

7.3 Transfer of Risk and Lost or Damaged Packages. Regardless of the delivery method chosen, the products travel at the Seller's risk until they are physically delivered to the Customer (Article L. 216-4 of the French Consumer Code). In the event of a lost or damaged package during transport, we will resend the product or refund the Customer. For standard delivery, we will open an investigation with the carrier when the package is marked as delivered but has not been received; if actual delivery cannot be established, we will resend the product or refund the Customer. The tracking number for standard delivery is provided to the Customer upon request.

7.4 VIP Delivery. In addition to the guarantees provided in article 7.3, which apply to all orders, VIP delivery includes:

the automatic sending of tracking number by email as soon as it is shipped, with detailed tracking;
un priority processing and delivery, with a premium carrier when the destination allows it (e.g. DHL, FedEx or UPS);
un immediate return, without waiting for the outcome of the carrier's investigationIf the package is lost, damaged, or marked as "delivered" when the Customer has not received it, simply notify the Customer. contact@trans-boutique.fr The customer can also choose a refund.

7.5 Receipt. The Customer is advised to check the condition of the package upon receipt and to notify us of any anomaly (damaged package, missing product) as soon as possible, if possible with photos. This procedure facilitates processing but does not affect their rights under legal guarantees (Article 10).

Article 8 – Cancellation before shipment

The Customer may cancel their order free of charge as long as it has not yet been shipped, by writing to contact@trans-boutique.fr with their order number. They will then receive a full refund. Once the order has been shipped, they may exercise their right of withdrawal upon receipt (article 9).

Article 9 - Right of withdrawal

9.1 Withdrawal Period. In accordance with Articles L. 221-18 et seq. of the French Consumer Code, the Customer has a 14-day withdrawal period, without having to justify their decision or bear any costs other than those provided below. This period begins upon receipt of the product by the Customer (or a third party designated by them). For an order of several products delivered separately, it begins upon receipt of the last product. The Customer may also withdraw from the contract immediately after its conclusion, before delivery.

9.2 Exercise of this right. To exercise this right, the Customer must notify us of their decision by an unambiguous statement, sent by email to contact@trans-boutique.fr , using the withdrawal form below if applicable (its use is not mandatory). We will acknowledge receipt by email. It is sufficient for the notification to be sent before the expiry of the 14-day period.

9.3 Returning Products. The Customer must return the product to the return address we provide by email no later than 14 days after notifying us of their decision to withdraw. The Customer is responsible for the direct costs of returning the product. The Customer is only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics, and proper functioning (for example: the product has been worn beyond a simple fitting, washed, damaged, or is incomplete).

9.4 Refund. We will refund all payments received from you, including the initial delivery charges (up to the standard delivery charge if the Customer chose a more expensive option), no later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the product back or until you have supplied evidence of having sent it back, whichever is the earliest. Reimbursement will be made using the same payment method you used for the original order, unless you expressly agree to a different method, and at no cost to you.

9.5 Exceptions. In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:

the goods that have been unsealed by the Customer after delivery and which cannot be returned for hygiene or health protection reasons (5°). This applies to products delivered in sealed packaging and indicated as such on their product sheet, including sex toys and products for intimate use or direct contact with mucous membranes. As long as the seal has not been broken, these products can be returned under the conditions above;
goods made according to the Customer's specifications or clearly personalized (3°).

These exceptions do not deprive the Customer of legal guarantees in the event of a defective or non-compliant product (article 10).

9.6 Cancellation form (to be completed and returned only if you wish to cancel) :

To the attention of Slatemark LLC (Trans-Boutique), 30 N Gould St, Ste N, Sheridan, WY 82801, USA – email: contact@trans-boutique.fr

I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the following goods (*):

– Order number:
– Ordered on (*) / received on (*):
– Name of consumer(s):
– Consumer address(es):
– Signature of the consumer(s) (only if this form is submitted on paper):
- Date :

(*) Delete the mention useless.

Article 10 - Legal guarantees

The Seller is bound by the legal guarantee of conformity (Articles L. 217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code), under the conditions outlined below. To invoke these guarantees, the Customer should contact us at contact@trans-boutique.fr , indicating their order number and describing the defect (a photo facilitates processing). Return shipping costs for non-conforming products are covered by us.

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

When the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee is applicable to this digital content or this digital service throughout the expected supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date of appearance of the latter.

The legal guarantee of conformity entails the obligation for the professional, where applicable, to provide all the updates necessary to maintain the conformity of the good.

The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without major inconvenience for him.

If the good is repaired within the framework of the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the good, but the seller imposes the replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the good.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by being reimbursed in full against return of the goods, if:

1° The professional refuses to repair or replace the good;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the cost of taking back or removing the non-compliant good, or if he bears the cost of installing the repaired good or of substitution ;
4° The non-conformity of the good persists despite the seller's attempt to bring it into conformity which has remained unsuccessful.

The consumer is also entitled to a price reduction or cancellation of the sales contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilization of the property with a view to its repair or replacement suspends the guarantee which remained to run until the delivery of the restored property.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code.

A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300 euros, which may be increased to 000% of average annual turnover (Article L. 10-241 of the Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

Article 11 - Liability

The Seller is fully liable to the Customer for the proper performance of its contractual obligations (Article L. 221-15 of the French Consumer Code), including when these obligations are performed by its suppliers or carriers. The Seller may be relieved of all or part of its liability by proving that the non-performance or improper performance is attributable to the Customer, to an unforeseeable and insurmountable event caused by a third party to the contract, or to a case of force majeure.

Products must be used in accordance with the instructions on their product page (including recommended wearing times for binders). Nothing in these Terms and Conditions limits the Customer's statutory rights.

Article 12 – Customer Service and Complaints

For any questions or complaints, the Customer can contact our customer service department by email at contact@trans-boutique.fr , by phone at 07 66 81 82 42 or via the Contact page . We respond as soon as possible.

Article 13 – Consumer Mediation

In accordance with Articles L. 611-1 et seq. of the French Consumer Code, in the event of a dispute that remains unresolved after a written complaint has been sent to our customer service department, the Customer may use the services of the consumer mediator to whom we are subject, free of charge: [TO BE COMPLETED: name of mediator, postal address, website] . The Customer must contact the mediator within one year of their written complaint to us.

Article 14 - Personal data

The personal data collected during the ordering process is processed by Slatemark LLC for order management, delivery, customer service, fraud prevention, and compliance with legal and accounting obligations. This data is shared with our service providers only to the extent strictly necessary (hosting, payment processing, carriers, and shipping suppliers, including those outside the European Union). The customer has the right to access, rectify, erase, restrict processing of, object to, and transfer their data, which they can exercise by contacting contact@trans-boutique.fr , as well as the right to lodge a complaint with the CNIL (French Data Protection Authority). For more information, please consult our Privacy Policy.

Article 15 - Intellectual property

The elements of this Site (texts, photographs, logos, graphics) are protected by intellectual property law. Any reproduction without prior written authorization is prohibited.

Article 16 – Applicable law and disputes

These Terms and Conditions are governed by French law. This choice does not deprive the consumer Client of the protection afforded to him by the mandatory provisions of the law of the country where he has his habitual residence (Article 6 of Regulation (EC) No 593/2008 "Rome I").

In the event of a dispute, the Client may, at his/her choice, bring the matter before the court of the place where he/she resided at the time of the conclusion of the contract or the occurrence of the harmful event, or any other territorially competent court (Article R. 631-3 of the Consumer Code).

Article 17 – Modification of the T&Cs

The Seller may modify these Terms and Conditions at any time. The Terms and Conditions applicable to an order are those accepted by the Customer upon validation.

Last updated: October 30, 2026.

Sales Terms & Conditions