Need advice or support?
Whether you're choosing your first binder , checking a size, or tracking your package, our team is here to help. Your comfort and peace of mind are our priority. We respond to all messages within 48 hours.
📩 Access the contact formHelp Center & FAQ
All the answers to your questions so you can order with confidence.
👤 My Account & Services
How do I create an account?
Click on the "Account" icon at the top of our website. Enter your email address and choose a password. Your account allows you to track your orders and access your invoices.
Do you ship to my country and what are the shipping costs?
We deliver worldwide . Shipping is free for orders over €10.
Will my items be sent in one package?
To ensure fast delivery, some items from different warehouses may be shipped in separate packages. You will receive a single tracking number for your order once all products have been shipped.
📏 Sizes & Discretion
How can I be sure of my size?
Each product (Binder, Tucker, Packer, T-shirt) has its own size guide directly on its product page . If you have any questions, please send us a message.
I'm between two sizes, what should I do?
For compression garments (binders, tuckers), always choose the larger size for comfort and security. For packers, rely on your body shape.
Is the size guide reliable?
Our guides are tested on different body types. If you strictly follow the measurements provided, the error rate is less than 5%.
What does the package and bank statement look like?
Parcel : Tear-resistant envelope or brown cardboard without any logo. The sender is a neutral name.
Bank : The mention is discreet ('TBoutique'), without any words related to trans identity.
Safety: How long should I wear my binder? For sports?
Maximum 8 hours per day. Never sleep with it on. For intense sports, we do not recommend the classic binder; opt for a larger size or our 'Light' models. Our packers are made of hypoallergenic, medical-grade silicone.
💳 Payment & Management
What are the payment methods? Payment failed?
We accept credit cards (Stripe) and PayPal. If your payment fails, check your spending limit, card validity, or your bank's 3D Secure authentication.
Can I change my address or cancel my order?
Contact us within 2 hours of purchase . Once the package has been prepared or shipped, no address changes or cancellations are technically possible.
🚚 Delivery & Tracking
Delivery time: How long will it take to receive my order?
Here are the precise steps of your order (counted in working days, excluding weekends):
Each item undergoes rigorous inspection. This meticulous quality control can take up to 5 business days to ensure your product is flawless before it ships.
You will receive your shipping confirmation email and tracking number once all items in your order have been shipped.
- 🇫🇷 France : Days 8 to 15
- ???????? Europe: Days 10 to 18
- 🌎 Rest of the world : Days 15 to 25
📦 Note on multi-product orders:
To reduce your wait time, your items may be shipped from different warehouses. Therefore, it is quite possible that you will receive your order in several separate, discreet packages.
How can I track the status of my order?
A tracking number will be automatically sent to you by email as soon as your order is shipped. Please check your spam folder. If you still don't have it, please send us an email.
Problem: Tracking blocked or marked 'Delivered' but nothing received?
It's normal for the tracking to remain unchanged for 2-3 days between two locations. If it's marked 'Delivered' but you haven't received anything, please check with your neighbors/building manager. If you still haven't received anything after 48 hours, please contact us and we will open an investigation with the carrier.
🔄 Maintenance & Returns
How do I wash my products (Binder, Packer...)?
Binder/Tucker: Hand wash or 30°C (mesh). DO NOT TUMBLE DRY.
Packer: Warm water and neutral soap. Talcum powder after drying for a peach-skin feel.
Exchanges, Returns and Defective Items
Exchange : You have 14 days (new item, no odor/hair). Return shipping costs are your responsibility; return shipping will be sent to us.
Defective: Photo of the defect sent by email within 48 hours for immediate replacement.
Returns of silicone products: intimate, personalized, or downloadable products are excluded. See more: Return Policy.
How long will it take to get my refund?
After our team receives and verifies your return, the refund is immediate via PayPal and within 2 to 4 days to your bank account.