FAQ

Shipping is free worldwide from 10€!

The processing of your order, the manufacture of the products, the quality control and the transport take approximately 7 to 15 working days.

There may be additional delays beyond our control. In this case, we will notify you directly by e-mail.

When you order multiple items at the same time, they may be shipped separately. This means that not all of your items may arrive at the same time.

This is particularly due to differences in size, weight or availability of items in our various warehouses. So don't worry if all of your items haven't arrived at the same time, the others are probably still on the way.

Yes, you can cancel your order, provided you meet certain conditions.

If you wish to cancel your order, you can do so within 24 hours, provided it has not already been dispatched. After this period, or if the order has been shipped, it will unfortunately no longer be possible to cancel it.

It is important to specify that when an order is canceled with us, it is completely cancelled. This means that you will be refunded 100% of the amount you paid. All items included in this order will be deemed never to have been purchased.

To cancel an order, simply email us at contact@trans-boutique.fr. Please clearly mention in the email your wish to cancel as well as the number of the order concerned. Our customer service team will be happy to process your request as soon as possible.

In accordance with the law, you have a period of 14 days from the date of receipt of your package to make your return.

This return will be at your expense. As soon as we receive it, we will process your refund.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids. Likewise, silicone products including but not limited to sex toys, sex toys, sex dolls, fake vaginas, fake breasts, fake silicone bodies are excluded from our return policy due to their nature. intimate and sanitary.

Other items that cannot be returned:

• Gift cards

• Downloadable software products

• Certain health and personal care products

• Silicone products such as sex toys, inflatable dolls, fake vaginas, fake breasts, fake bodies

To make a return, you must present us with a receipt or proof of purchase.