Frequently Asked Questions
📦 DELIVERIES & TRACKING
The processing of your order, the manufacture of the products, the quality control and the transport take approximately 7 to 15 working days.
There may be additional delays beyond our control. In this case, we will notify you directly by e-mail.
Shipping is free worldwide from 10€!
When you order multiple items at the same time, they may be shipped separately. This means that not all of your items may arrive at the same time.
This is mainly due to differences in size, weight, or availability of items in our various warehouses. Therefore, please don't worry if all your items haven't arrived at the same time.
The remaining packages usually arrive in the 5 to 7 days. following the first one.
In accordance with the law, you have a period of 14 days from the date of receipt of your package to make your return.
This return will be at your expense. As soon as we receive it, we will process your refund.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids. Likewise, silicone products including but not limited to sex toys, sex toys, sex dolls, fake vaginas, fake breasts, fake silicone bodies are excluded from our return policy due to their nature. intimate and sanitary.
Other items that cannot be returned:
Gift cards
Downloadable software products
Certain health and personal care products
Silicone products such as sex toys, inflatable dolls, fake vaginas, fake breasts, fake bodies
To make a return, you must present us with a receipt or proof of purchase.
As soon as you place your order, you will automatically receive:
An order confirmation and preparation email
A sending emailas soon as your package is handed over to the carrier
→ This email may contain a follow-up if you have chosen the VIP option.
🔍 VIP order tracking
VIP orders benefit from Premium detailed tracking (DHL, FedEx, UPS, etc.) updated more quickly and accurately.
The tracking link is automatically sent in the shipping email.
👉 If you absolutely must track your packageEven without the VIP option, simply contact us:
(I.e. contact@trans-boutique.fr
We will then send you your tracking link manually.
It is normal for some steps to remain frozen for several days.
This does not mean that delivery has stopped.
If the follow-up has not It hasn't moved in over 7 days., contact us by email and we will check with the carrier.
Please check:
business letters box,
your neighbors,
business guardian,
your calling card,
your SMS from the carrier.
If nothing has been received:
👉 Contact us quickly to open a carrier investigation.
Sometimes certain collection points do not notify correctly.
In this case, please contact us so that we can schedule:
redelivery to a relay point, or
home delivery (faster and more reliable).
🛍️ ORDERS & PRODUCTS
Yes, as long as the order has not yet been shipped.
Once it has been shipped, we can no longer modify it.
Yes, you can cancel your order, provided you meet certain conditions.
If you wish to cancel your order, you can do so within 24 hours, provided it has not already been dispatched. After this period, or if the order has been shipped, it will unfortunately no longer be possible to cancel it.
It is important to specify that when an order is canceled with us, it is completely cancelled. This means that you will be refunded 100% of the amount you paid. All items included in this order will be deemed never to have been purchased.
To cancel an order, simply email us at contact@trans-boutique.fr. Please clearly mention in the email your wish to cancel as well as the number of the order concerned. Our customer service team will be happy to process your request as soon as possible.
To make your choice easier, each product page contains two distinct zones where important information is displayed:
1. The Size Guide (at the top, near the “Add to cart” button)
Right next to the button Add to cartyou will find a link “Size Guide”.
➡️ Clicking on it opens a window with:
The detailed size chart
How to take your measurements correctly
Special advice for AMAB/trans/crossdressing body types
Recommendations based on the desired effect (compression, silhouette, comfort)
This is the main guide for choosing your size.
2. The “Additional Information” tab (further down the page)
In this section, you will also find:
Le table of measurements (waist circumference, hips, bust, etc.)
US / UK / EU equivalencies
Technical details about the product (material, care, elasticity)
➡️ This section corresponds to a more complete technical sheet, ideal if you are hesitating between two sizes.
Yes, they are made in second generation silicone offering:
ultra-realistic skin texture
natural elasticity
natural visual appearance under clothing
No.
Our prostheses are designed for aesthetic and/or sexual use. but not for urinating.
🔄 RETURNS & EXCHANGES
In accordance with the law, you have a period of 14 days from the date of receipt of your package to make your return.
This return will be at your expense. As soon as we receive it, we will process your refund.
To be able to benefit from a return, please send us your request by email.
Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous products or flammable gases or liquids. Likewise, silicone products including but not limited to sex toys, sex toys, sex dolls, fake vaginas, fake breasts, fake silicone bodies are excluded from our return policy due to their nature. intimate and sanitary.
Other items that cannot be returned:
Gift cards
Downloadable software products
Certain health and personal care products
Silicone products such as sex toys, inflatable dolls, fake vaginas, fake breasts, fake bodies
Simply write to us by email and specify:
your order number
the new desired size
A photo would be helpful if there is a defect.
We will send the exchange back free of charge.
💳 PAYMENTS & SECURITY
HOW TO MAKE PAYMENTS ?
- Credit card
- Apple Pay, Google Pay
- PayPal
- Payment in 4x via PayPal
- Payment via secure PayPal link upon request
Your personal data (Name, First name, Telephone, Address) are used only to process your order. We will never use your personal data for any other purpose.
🧾 SPECIAL SITUATIONS
Contact us first: in 100% of cases, we can:
return the product,
repay,
solve the problem very quickly.
Thank you for sending us:
a photo of the defect
your order number
We are returning a product for free, without needing to return the item.
Check your spams, junk mailand make sure your email address is correct.
We can link your order to your account if necessary.
La VIP order is a premium option that offers:
A guaranteed tracking link, even when standard tracking is not available.
Priority customer support to get faster answers.
Loss, breakage or theft insurance, with free reshipment In case of problem.
Priority care if the package is delayed, blocked or returned.
This option allows for more secure delivery and enhanced support from start to finish.
If your question is not answered in this FAQ, you can write to us:
👉 contact@trans-boutique.fr